Delivery
UK Delivery
All UK orders are charged at a flat rate of £3.99. Orders above £120 will qualify for FREE Shipping.
Orders placed before 12pm GMT will be dispatched the same working day, for delivery within 24-48 working hours between 7am - 9pm. Kindly note, during busy periods and sales, orders placed before 12pm may be dispatched the following working day, for delivery within 24-48 working hours thereafter.
The above time frames exclude weekends and all public holidays.
We do not charge a premium for Express Delivery and all charges are subsidised to maintain a record of prompt and efficient delivery. For this reason, we do not offer a standard delivery option.
International Delivery
All International Orders (excluding Europe Express) above £190.00 GBP will qualify for FREE Shipping.
International shipping rates are divided into different zones as follows:
Europe Economy - DPD
This service is available for the following countries only:
Shipping to Austria, Belgium, Denmark, France, Germany, Netherlands, Republic of Ireland, Switzerland is charged at a flat rate of £10.99
Europe Express - DHL
This service is available for the following countries only:
Shipping to Austria, Belgium, Denmark, France, Germany, Netherlands, Republic of Ireland, Switzerland is charged at a flat rate of £16.99
International Express - DHL
Zone 1
Shipping to USA, Finland, Italy, Luxembourg, Portugal, San Marino, Spain and Sweden is charged at a flat rate of £13.99
Zone 2
Shipping to Albania, Andorra, Australia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greece, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Romania, Serbia, Slovakia, Slovenia,Turkey, Ukraine is charged at a flat rate of £17.99
Zone 3
Shipping to Canada, UAE, Hong Kong, Indonesia, India, Philippines, China, Japan, South Korea, Macau, Malaysia, Singapore, Taiwan, Thailand, Vietnam is charged at a flat rate of £19.99
Zone 4
Shipping to the rest of the world (all countries that have not been mentioned in Zones 1 - 4) is charged at a flat rate of £24.99
Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.
The import duties or taxes are charged from your own customs office which you should pay when importing goods, this is not a payment to us, and all the taxes duties are buyer’s responsibility, we will not accept the responsibility for customs costs charged.
UK Failed Delivery Attempts
After receiving delivery confirmation for the selected method of delivery, HAIQAH will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for 48 hours. If your package fails to be delivered without the arrangement of a re-delivery through direct contact with UK Mail (UK Express Delivery) the parcel is automatically returned to HAIQAH with a charge applied to the customer. In such an event, HAIQAH will refund the customer for the order contents minus the initial shipping fee which is used for the initial delivery service; a total deduction of £3.99. If you still wish to receive the goods from your initial failed order; a new order will need to be placed.
International Failed Delivery Attempts
After receiving delivery confirmation for the selected method of delivery, we will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for up to 4 weeks. If your package fails to be delivered without the arrangement of a re-delivery through direct contact with DHL (International Customers), DHL and HAIQAH will make several attempts to contact the customer via telephone and email in order to try an arrange a suitable delivery time. If after 21 days, there has been no contact with the customer despite several attempts, DHL will make a further attempt to leave your parcel with a neighbour and leave another card to this effect with the responsibility of collecting the parcel being that of the customer. If delivery to a neighbour is not possible, the parcel will be returned to HAIQAH with a charge applied by DHL. Any requests which follow for a further delivery attempt will be subject to a repeat delivery charge in full, in addition to the failed delivery charges which will be stated by DHL (charges will vary depending on the location and weight of the parcel concerned). An invoice will be sent to the customer in such circumstances and goods will be dispatched once all outstanding payments are complete.
We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to HAIQAH.
We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. HAIQAH ensures that all products are packaged to safeguard protection during the delivery process.
We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, HAIQAH will assist the customer in liaising with the relevant courier party, to investigate a reported loss and pursue the appropriate channels until the matter is resolved.
If a delivery attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods have already been sent, the initial shipping fees incurred by HAIQAH and any courier charges incurred for returning the parcel to HAIQAH will be deducted from the total refund value.
* Some International shipments may take between 2-3 days (on rare occasions longer) depending upon the customs regulations and third party issues. We cannot be held responsible for any lengthy delays which occur due to customs regulations.
** For those classified as living in remote areas, a Royal Mail Service may be used and the delivery time will vary depending on your location. If you are classified by DHL as living in a remote area, a member of our team will contact you with further instructions and an estimated delivery date.
Terms and prices effective as of 15 May 2016